Customer Success Story

Fast, Flexible Mortgage Origination With a Unified LOS

How MeridianLink Mortgage LOS Helped Highland Mortgage Offer Better Than Average Closing Times


Headquarters: Atlanta, GA
Branch locations: 27
Clients Helped: 10,092
Years of Experience: 120


The Challenge

Creating a Simple, Streamlined Mortgage Process

As a self-proclaimed “people-first, independent mortgage company comprised of industry veterans with a passion for perfection,” the Highland Mortgage team uses their experience of over 20 years to manage the entire mortgage process, from application origination through closing, for its clients.

Highland Mortgage was a budding, boutique mortgage company that wanted to create a simple, streamlined mortgage process to serve its clients as quickly as possible. To provide the level of speed and accuracy needed, Highland Mortgage was in search of a digital mortgage lending solution that would integrate seamlessly with its other technology partners and allow them to quickly scale their business, while maintaining regulatory compliance.

We saw value from day one, you’re only as good as the team that stands in front of you and is there to assist you. They’re there for you in real-time so you can continue to move forward.

Patrick Huefner

Founder, Highland Mortgage


The Solution

MeridianLink® Mortgage LOS

The main reason Highland Mortgage chose MeridianLink® Mortgage LOS was because MeridianLink® was, as Patrick Huefner describes, an “out of the box solution.” MeridianLink offered ready-to-go solutions that fit their budget and timeline. As a boutique mortgage company, Highland Mortgage needed a product that was operational and had a successful history.

Why Highland Mortgage chose MeridianLink Mortgage LOS

Reduced closing times from 1 hour to 10 minutes using the end-to-end digital workflow and e-document capabilities.

A vast ecosystem of third-party integrations allowed Highland Mortgage to efficiently integrate with its other technology partners.

The streamlined application process enabled Highland Mortgage to lower its application processing time to an average of 16 business days—improving upon the industry average mortgage processing time of 30-45 days.


The Results

A Quick Implementation & Powerful Integrations Generate Efficiencies (and Loans) on Day One

With the support of MeridianLink, Highland Mortgage was able to implement MeridianLink Mortgage LOS in as little as 45 days. Once the implementation was complete, the company was able to efficiently service loans through its new system.

Highland Mortgage relied heavily on the integration benefits of MeridianLink Mortgage LOS working seamlessly with their other technology solutions to meet the demands of expediency and clarity for their clients. The simplicity offered by the SmartAPI™ credit verification allowed Highland Mortgage to connect to a single API to retrieve the credit and verification data their business needed to create a simple, frictionless, digital mortgage experience.

By leveraging the power of MeridianLink’s digitally integrated end-to-end loan origination system, Highland Mortgage can now close mortgage loans faster, fulfilling their mission to better the lives of their clients, referral partners, and employees through transparency, simplicity, and expert guidance.

Highland Mortgage Achieved Impressive Results with MeridianLink Mortgage LOS