Meridianlink collect

Debt collection software that combines automation and intelligence

MeridianLink® Collect is a cloud-based debt collection software that helps financial institutions stay ahead of delinquency and maximize recovery efforts. 

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Optimize your recovery results

With intelligent automation, flexible omnichannel communication, and real-time oversight, MeridianLink Collect transforms debt recovery into a proactive, data-driven strategy that improves outcomes and enhances the consumer experience.

Your data-powered debt collection software

Productivity and performance tracking 

Get instant visibility into collector activity and portfolio performance with clear, real-time dashboards that keep your team focused, efficient, and on track. 

Workflow management and industry insights 

Easily monitor industry trends, account behaviors, and operational impacts to refine workflows, strengthen risk management, and guide smarter decisions. 

Predictive collection index

Apply machine learning to forecast repayment likelihood, prioritize accounts with the highest potential, and streamline your collections strategy for stronger results. 

Trusted by Community Banks and Credit Unions

iQ Credit Union
Piedmont Advantage
benefits

Transforming debt recovery
with intelligence and automation

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Higher recovery rates

Maximize repayment outcomes with intelligent Propensity-to-Pay scoring that directs collector focus to accounts most likely to resolve.  

Stronger portfolio oversight

Access real-time dashboards to monitor case activity, team performance, and portfolio health so you can quickly adjust strategies and improve results.  

More effective consumer engagement  

Reach account holders through email, text, phone, or portal to increase response rates and improve repayment outcomes. 

Accelerated resolutions  

Automated outreach and virtual self-service options reduce manual workloads and move delinquent accounts to resolution sooner.  

Streamlined operations  

Eliminate silos with seamless integration across your core, loan origination, and data intelligence systems for a more efficient collections process.  

Supported compliance alignment  

Built-in regulatory controls help your institution stay aligned with industry standards and compliance expectations at every stage of collections.  

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Learn how you can streamline workflows and power faster, more competitive mortgage experiences to boost market share.

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A day in the life of a collector
with MeridianLink Collect  

With MeridianLink Collect seamlessly integrated with your core banking system, MeridianLink® Consumer, and MeridianLink® Insight, every moment of a collector’s day becomes more efficient and more informed. Data flows effortlessly between systems, eliminating friction and giving collectors clear direction on where to focus for the greatest impact. Meanwhile, managers move through their day with real-time visibility into team performance, emerging trends, and portfolio health, empowering them to adjust strategies quickly and confidently. 

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Custom queues and data fields

Capture and track the information that matters most to your institution with fully customizable work queues and data fields.  

Real-time portfolio dashboard

Gain instant visibility into open cases, collector performance, and portfolio health so you can manage workloads, monitor progress, and make informed decisions quicker.  

Batch document generation  

Simplify document workflows with automated creation for letters, campaigns, and records management.

Customer success stories

  • “The ability to build queues with insights from data like propensity indexes will help us match the right collector to the right book of business—a targeted approach that is driving even stronger results for us.”

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Everything you need to collect with confidence

Our cloud-based debt collection software enhances efficiency across your operation, bringing all essential tasks and tools in one place to keep workflows on pace and simplify the experience for collectors and borrowers.

  • Reach account holders via email, SMS, phone, or online portal—using their preferred channel to increase response and repayment rates. 
  • Access pre-built or custom reports powered by a robust reporting engine and automate delivery to save time while gaining clear, actionable insights. 
  • Stay aligned with regulations with embedded compliance tools that can simplify oversight and reduce risk. 

Simplify operations with automation and integrations

MeridianLink Collect equips you with a unified solution including advanced automation and a powerful network of integrations—helping you work smarter and recover more, faster. 

  • Use advanced predictive modeling and portfolio analytics, including the Propensity-To-Pay score, to better manage risk and maximize recovery performance. 
  • Connect with core and third-party systems through powerful REST APIs and batch updates for real-time, accurate data flow. 
  • Streamline early-stage collections with automated outreach, guided workflows, and self-service options that empower consumers to resolve accounts quickly. 
One Powerful Platform

MeridianLink One

Unlock your potential by bringing together digital lending and deposit account opening with targeted engagement, personalized service, and powerful data and analytics—all through one seamless platform.

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Blogs to inform and inspire

MeridianLink Collect is a cloud-based collections solution designed to help financial institutions efficiently manage delinquent accounts. It replaces manual, time-consuming processes with automation and sophisticated analytics, enabling collections teams to prioritize accounts, streamline workflows, and make informed decisions. Features like customizable workflows, real-time dashboards, and automated task management allow for better risk and compliance management, improved engagement, and optimized resource allocation. By integrating seamlessly with existing systems, MeridianLink Collect enhances efficiency and transparency, helping financial institutions recover debts more effectively. 

MeridianLink Collect enhances delinquency management with an intuitive interface, real-time dashboards, and customizable work queues. It allows teams to track collector productivity and case performance, providing clear visibility into activities and outcomes. This helps optimize workflows, improve efficiency, and adapt collection strategies to evolving consumer needs. 

Yes, MeridianLink Collect can automate collections workflows and task assignments.

MeridianLink Collect stands out with seamless integration across MeridianLink’s consumer, account, and loan origination systems, providing real-time data for greater transparency and efficiency. Its powerful platform combines machine learning for predictive collection scoring, built-in compliance features, workflow management, and performance tracking. Designed for ease of use with modern, cloud-based technology and 24/7 support, it delivers a superior experience for both collections teams and consumers. 

Yes, MeridianLink Collect helps personalize outreach by analyzing consumer behavior to improve engagement strategies. It streamlines communications through outbound calls, SMS, and email, ensuring timely and relevant contact with borrowers. 

MeridianLink Collect uses advanced analytics and machine learning to identify high-risk accounts and predict collection outcomes. Teams can customize work queues, reports, and dashboards to focus efforts on priority accounts, optimize resource allocation, and adapt collection strategies based on evolving consumer needs. 

Both. MeridianLink Collect is designed for credit unions and banks looking to enhance the efficiency and experience of collections management.

MeridianLink Collect boosts recovery rates and efficiency through intuitive, easy-to-learn design and automated workflows tailored to your institution’s needs. Its cloud-based platform requires no software installation or upgrades, reducing IT overhead and costs. By automating manual tasks, collections teams can focus more on recovering accounts and less on administrative work. 

MeridianLink provides training and support options tailored to your needs. From onboarding to guided setup and continuous optimization support, we offer the tools and expertise you need to fully leverage our solutions for ongoing success.