The materials available in this article are for informational purposes only and not for the purpose of providing legal advice. You should contact your own advisors with questions regarding the mortgage loan origination software content herein. The opinions expressed in this article are the opinions of the individual authors and may not reflect the opinions of MeridianLink, Inc.
Unlock Greater Efficiency, Better Experiences, and Stronger Compliance
Lenders, the mortgage industry is evolving fast—and the right technology can make all the difference. In previous blogs, we’ve highlighted key market and borrower trends you need to watch. Now, it’s time to show why more banks, credit unions, and IMBs are turning to MeridianLink® Mortgage for support.
You’ve probably heard the elevator pitch before: our mortgage loan origination software transforms the way your team works. From streamlining processes to creating seamless borrower experiences and simplifying compliance, it’s designed to help you win in today’s competitive market.
So, what’s new and what sets it apart?
We’re taking this opportunity to dive into the specifics. Our latest enhancements focus on three key areas: straight-through processing, modern user experiences, and automated compliance. These updates give lenders the tools to operate smarter, faster, and more confidently.
Pillar One: Straight-Through Processing
Straight-through processing (STP), also known as touchless lending, has one clear goal: minimize manual touches and rework. The less time your team spends entering data, chasing down documents, or correcting errors, the faster loans move from application to close.
Our mortgage loan origination software delivers on that goal with:
Automated Area Median Income (AMI) Population
Previously, loan officers had to manually look up a property’s Area Median Income (AMI), which is a time-consuming but necessary step that can affect qualification and pricing. Now, MeridianLink Mortgage automatically pulls AMI from public datasets and updates the loan file whenever the address changes. That’s fewer steps for the LO and less chance of error.
Divisions for Multi-Lender Management
Some organizations—IMBs with multiple DBAs, credit union service organizations (CUSOs), and business process outsourcing providers—work with multiple lenders under one mortgage account. Prior to our latest change, admins had to duplicate settings for each branch, which was cumbersome and error-prone.
The new division level solves this. Sitting between the corporate and branch levels, divisions let admins configure settings, credentials, and contacts specific to each lender or credit union while still managing them under one account. It keeps operations organized and true to your actual organizational structure.
Division-Specific Credential Vaults and Rolodex Controls
Some service integrations—credit, flood, or fraud checks—require lender-specific credentials. Now, credentials can reside at the division level, ensuring proper authentication without exposing data across unrelated branches. Rolodex contacts can also be restricted to specific divisions, keeping sensitive business relationships secure.
Expanded DocDownload Service
The Doc Download tool automates long-term document storage compliance by pushing selected files to third-party archival systems. Initially built for Jack Henry™ Synergy, it now supports Hyland™ OnBase and Fiserv Nautilus®, with flexibility for other systems. Compliance is handled in the background, freeing your team from tedious manual uploads.
Pillar Two: Modern User Experiences
While automation reduces the need for human intervention, some parts of the mortgage process will always require a human touch. For those moments, your tools should make the job easier, not harder.
Here are three ways MeridianLink Mortgage can make your borrower interactions smoother and more intuitive:
Smarter Loan Purpose and Workflow Routing in Mortgage Access
Your website’s “Apply Now” button can now do more than send prospects to a generic form. With workflow-specific controls, lenders can prefill the loan purpose (e.g., a purchase or refinance) and direct applicants into the right workflow automatically.
This is handy for teams that want to A/B test different application flows or create specialized workflows for certain demographics, like Gen Z first-time buyers. You can now assign different URLs to different campaigns and fine-tune the questions and verification steps in each. This keeps applicants on the right track from their very first click.
Redesigned Quick Pricer for More Transparency and Control
Mortgage Access’ Quick Pricer has been updated to take full advantage of PriceMyLoan® (PML) capabilities. Admins can now control which loan types, terms, and programs are displayed and tailor those options by loan purpose.
On the borrower side, pricing results have moved from vertical columns to horizontal rows, making it easier to compare multiple loan programs at a glance. Borrowers can expand rows to see all available rates or collapse programs they’re not interested in. It’s faster and better aligned with how today’s borrowers shop.
Real-Time Collaboration Awareness
Multiple team members can still work on the same loan file at the same time. However, the LOS and portals will now display who else is in the file and what they’re editing. This reduces the risk of overwriting each other’s changes and encourages quick communication between team members.
Pillar Three: Compliance and Housekeeping
Efficient processes and seamless borrower experiences rely on a platform that’s secure, organized, and designed to make it easier for you to keep up with regulatory requirements. When compliance is automated and built into the mortgage loan origination software, your team can focus on building relationships and closing loans quickly and accurately.
We’re strengthening your compliance foundation with:
Freddie Mac Loan Product Advisor v6.0 Integration
We’ve updated our integration to the latest version, which adds improved feedback and moves to PDF-based results for consistency.
ULDD Phase 5 Support
MeridianLink Mortgage and OpenClose™ have both been updated to support Phase 5 of the Uniform Loan Delivery Dataset for Fannie Mae® and Freddie Mac. We’ll continue to update as the GSEs release further refinements.
FCC Compliance Updates for Text Messaging
Regulatory changes now require standalone consent language directly next to the borrower’s cell phone number. Additionally, to meet carrier guidelines, lenders will now need their own messaging accounts for MeridianLink® Mortgage Access text notifications. This ensures compliance while allowing continued borrower communication.
OpenClose Pricing Integration and Bulk Document Export
OpenClose has replaced the legacy DecisionAssist tool with PML for more robust, accurate pricing. A new bulk document export feature lets teams move documents from multiple loans at once via SFTP—a major efficiency boost for high-volume lenders.
Expanding the MeridianLink Marketplace
In addition to our product-specific enhancements, MeridianLink Mortgage is continuously growing its network of partners to give lenders more choices, flexibility, and opportunities to optimize operations.
MeridianLink® Marketplace includes hundreds of advanced solutions that can be fully integrated into your mortgage workflow. In the past quarter alone, we’ve added multiple new partners and investors, increasing your options for essential services, secondary market outlets, and operational tools. Whether you’re looking for pricing solutions, document management, or compliance tools, our ecosystem supports a wide range of integrations that keep your mortgage operations connected and efficient.
A full, regularly updated list of partners is available on our website, making it easy to explore and take advantage of the latest connections.
Your borrowers won’t wait, and neither should you.
Fewer clicks for borrowers. More control for admins. Data exports that meet the latest GSE standards. Every enhancement is built for real-world lending and real results.
Explore our mortgage loan origination software and discover how our tools empower lenders to succeed in today’s competitive market.
