Customer Success Story
Solarity Credit Union Streamlines From 13 Solutions to 1, Reducing Abandonment and Boosting Member Value
How Solarity Credit Union Reduced Abandonment Rates and Delivered Greater Member Value
Headquarters: Yakima, WA
Branch locations: 7
Members: 60,000+
Managed Assets: $8.66M+
The Challenge
Disjointed Systems and Workflows Hindering Efficiency
Before working with MeridianLink®, Solarity Credit Union (SCU) faced operational inefficiencies due to disjointed systems that required multiple teams to handle different financial products. Managing mortgages, consumer loans, and account openings required separate teams, which increased costs and slowed down member service. Their legacy loan origination system lacked open APIs, forcing manual data transfers and leading to data integrity issues. SCU needed an integrated platform to centralize these functions, streamline operations, and improve member satisfaction.
The Solution
MeridianLink Mortgage, Consumer & Opening
Solarity Credit Union implemented MeridianLink® Mortgage, MeridianLink® Consumer, and MeridianLink® Opening — all part of MeridianLink® One — to centralize operations on a single platform. This allowed SCU to consolidate its teams into a single unit capable of handling multiple financial products, reducing operational complexity and improving service delivery.
Why Solarity CU Selected MeridianLink One
13 disconnected mortgage solutions reduced to 1 integrated platform, cutting operational time and complexity.
Abandonment rates lowered significantly, with more members completing applications from start to finish.
Significant time and money savings from enhanced operational efficiency that can be passed on to members.
The Results
Time Savings Drive Lower Costs and Enhanced Member Experiences
The transition to MeridianLink has enabled Solarity Credit Union to remain competitive, flexible, and member focused. Consolidating teams and processes allowed the credit union to gain efficiency and reduce operational costs while improving its ability to meet the needs of tech-savvy members. This has resulted in measurable time savings, which the credit union can pass on to members through improved service and lower costs. MeridianLink’s open API allowed for seamless integration with external partners like title companies and auto dealers, eliminating the need for manual data transfers and allowing staff to handle transactions more efficiently. Automation has improved the decision-making process and member verification, enhancing security, speeding up application approvals, and improving the member experience. The ability to complete applications fully online, combined with follow-up support from staff via phone or chat, has significantly lowered abandonment rates.
