Posted by MeridianLink | May 12, 2025

2025 MeridianLink Arc Award Winners 

The materials available in this article are for informational purposes only and not for the purpose of providing legal advice. You should contact your own advisors with questions regarding the Arc Award content herein. The opinions expressed in this article are the opinions of the individual authors and may not reflect the opinions of MeridianLink, Inc.  

Celebrating what’s possible when technology and purpose align 

At MeridianLink® LIVE!, more than 1,300 attendees came together to explore how we can humanize lending, empower financial journeys, and strengthen communities. Amid the energy and ideas shared over those three days, one moment stood out: the MeridianLink Arc Award ceremony. 

Now in its third year, the Arc Award honors the extraordinary accomplishments of our customers—financial institutions using innovation not just to solve challenges, but to create meaningful impact. Selected from over 70 impressive nominations, this year’s award winners represent what’s possible when technology is used with purpose. 

  • Bangor Savings Bank set out to improve efficiency, shorten processing times, and elevate loan experiences both online and in-branch. Their dedication to operational excellence and ongoing innovation earned them well-deserved recognition.
  • Empower Federal Credit Union enhanced their member experience with MeridianLink® One, cutting application-to-approval times by 64%. Over 12 months, instant decisioning rose from 23% to 45%, and instant approvals jumped from 36% to 65%. These gains cemented their position as a leader in speed and accessibility.
  • Greater Iowa Credit Union  transformed lending with MeridianLink® DecisionLender® and Admin Pro, achieving a 250% increase in auto-decision rates. Their focus on efficiency and data-driven decisions significantly improved processing speed and accuracy. And their innovative lending program for university employees highlights their commitment to financial literacy and community impact.
  • Keesler Federal Credit Union modernized their digital capabilities on an ambitious timeline. As a result, they were able to reduce onboarding to under five minutes. Their SwiftStart project significantly increased new membership requests and approval rates, demonstrating their success in enhancing operational efficiency and member experience. Keesler Federal’s commitment to financial literacy and community outreach further underscores their achievement.
  • Intrepid Credit Union, already a MeridianLink® Consumer user, maximized the benefits of MeridianLink One by transitioning to 90% paper-free with MeridianLink® Mortgage. This cut file processing times by 3-5 days. The Mortgage Access POS system helps quickly reject documents and re-request them from the member, eliminating the need for emails or calls. This was a positive shift since manual data entry in their previous system often led to the loss of valuable time and information.
  • Community Choice Credit Union of Iowa‘s innovative approach to member engagement has set them apart in the industry. They have maintained their high-touch relationship building while using automation to enhance efficiency. Their Money Mammals Kids Club initiative has driven a 5,000% year-over-year increase in new youth accounts, showcasing their commitment to financial literacy.
  • GECU’s focus on enhancing member and dealer experiences has driven efficiency gains and faster response times. They achieved an 80% automated decisioning rate and improved communication with borrowers through automated emails and SMS. Real-time updates and a refined funding process reduce delays and provide a smoother experience.
  • Financial Center First Credit Union brought first mortgages in-house, processing over $10 million in applications within the first 60 days. But, they didn’t stop there. To amplify efficiency across their MeridianLink Consumer LOS, they also leveraged MeridianLink Insight. This increased system decisions from 17% to over 40%, drastically improving efficiency.
  • Vermont Federal Credit Union said their use of the MeridianLink One platform has revolutionized the way they promote financial literacy and engage with their community. By using automation, seamless accessibility, and real-time communication, they’re able to remove traditional barriers to financial services, empowering their members with greater control over their financial journeys.
  • Municipal Credit Union reduced processing times and increased accuracy to better serve their members. Their strategic partnership with MeridianLink transformed their business operations and efficiency, leading to significant improvements in loan growth and conversion rates. The credit union’s commitment to community support and financial literacy has been instrumental in their success.

These organizations are putting MeridianLink® One to work in powerful, people-first ways. You can read the full press release here. 

Our commitment is to provide seamlessly integrated banking and lending solutions, empowering our customers to make a meaningful difference in the financial lives of those they serve. We’re proud to stand alongside this year’s Arc Award winners—and the many other institutions using MeridianLink One—as they lead with innovation, purpose, and impact. 

Connect with us to learn more about our digital banking and lending solutions! And stay tuned for a closer look at each of these award-winning stories. 

Contact us Today!

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