Lenders are spending more on technology than ever — and getting less return than they expected. Why? Because most of them don’t know what they have, what it costs to run it, or whether it’s actually delivering.

In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Vince Furey, who leads the mortgage vertical at MeridianLink, for a wide-ranging conversation on technology strategy, borrower experience, data, and what lenders need to focus on right now to be ready for the next cycle.

Vince brings 30+ years of industry experience — from originating loans in 1992 to leading the mortgage platform at OpenClose before its acquisition by MeridianLink — and he doesn’t hold back on what lenders are getting wrong or what the best operators are doing differently.