Customer Success Story
Municipal Credit Union Surpasses Industry Growth in Loans and Deposits
Faster Decision, More Approvals, and a Seamless Member Experience with MeridianLink One
Headquarters: New York, NY
Branch locations: 14
Members: 600,000+
Managed assets: $4.5 billion
The Challenge
Expand Access to Financial Services Through Digital Engagement
Municipal Credit Union faced growing pressure to modernize its lending and deposit account opening operations. Legacy systems and manual processes were creating inefficiencies in application processing and limiting the organization’s ability to serve members with the speed and accuracy they expect. In a competitive environment, the credit union needed a flexible and scalable system that could optimize workflows, reduce processing times, and support its mission-driven focus on financial access and community support.
The Solution
MeridianLink One
Municipal Credit Union embraced the power of MeridianLink® One, deploying its consumer loan origination and digital deposit account opening solutions to modernize and unify its lending and onboarding processes. With strategic guidance from MeridianLink® Consulting Admin Pro and Process Optimization services, the credit union reengineered workflows and implemented smart automation to accelerate application processing and free up staff to focus on delivering additional personalized member support.
Why Municipal Credit Union Selected MeridianLink One
54% faster processing times for approvals, helping to reduce time from 177 hours to 82 hours year-over-year.
42% YoY growth in loan applications, far outpacing the industry average of 8.8%
Deposit applications increased by 5.83%, outperforming the industry average, which declined over the same period.
The Results
BEATING THE INDUSTRY AVERAGE WITH FASTER APPROVALS AND STRONGER GROWTH
After implementing MeridianLink® Consumer and Opening, and partnering closely with the MeridianLink Consulting team, Municipal Credit Union streamlined their loan origination workflows and cut down on manual tasks. Process Optimization recommendations helped refine operations— delivering faster, more accurate service and boosting member satisfaction. Thanks to full automation of pre-approved loans and credit cards, plus API connections for everything from document handling to account opening and loan funding, they slashed application-to-approval times by over half—going from 177 hours to just 82. Even denial decisions got faster, dropping from 146 hours to 42.
With operations running smoother than ever, Municipal Credit Union saw loan applications skyrocket by 42% and deposit applications rise nearly 6%, outperforming industry peers across the board. And with all that new volume, they didn’t just get more applications, they turned more of them into funded loans and opened accounts—driving a significant boost in conversion rates.
