Customer Success Story
Faster Lending Decisions, Stronger Deposit Growth
How OneAZ Credit Union Expanded Its Digital Reach With Intuitive, Integrated Experiences
Headquarters: Phoenix, AZ
Branch locations: 20
Members: 200,000+
Managed assets: $4B
The Challenge
Optimizing Lending and Deposit Operations for Growth
OneAZ Credit Union needed to modernize its lending and deposit processes while maintaining a seamless experience for members statewide. Manual workflows slowed processing times and reduced operational efficiency, while disconnected systems made it difficult to unify lending and account opening processes. These silos created data management challenges and limited visibility across departments. If OneAZ was going to expand its digital reach and deliver a faster, more intuitive application experience they knew they needed a flexible, scalable technology capable of integrating core systems, enhancing data insights, and supporting continued growth through flexibility and automation.
The Solution
MeridianLink Consumer, MeridianLink Opening, MeridianLink Portal
OneAZ Credit Union implemented MeridianLink® Consumer, Opening, and Portal to automate and connect its loan origination, deposit account opening, and member-facing digital application processes. As part of the MeridianLink® One platform, these solutions seamlessly share data across systems and integrate directly with the credit union’s core system. This unified approach reduces manual data entry, increases accuracy, and accelerates processing—creating a consistent, efficient experience for both members and staff.
Why OneAZ Credit Union Selected MeridianLink
65–75% of loans approved instantly, delivering faster funding and a smoother member experience.
Seamless integration between account opening, lending, and the core system, eliminated manual rekeying and enhanced speed, accuracy, and staff productivity.
Flexible API connections empower OneAZ to adapt quickly to new partners and shifting market needs.
The Results
Enhanced Efficiency and Engagement Across Lending and Deposits
With MeridianLink solutions in place, OneAZ Credit Union has modernized its lending and deposit operations—achieving faster decisioning, more efficient workflows, and consistent service delivery across all channels. Members benefit from instant loan decisions and a streamlined digital application experience, while internal teams operate with greater speed, accuracy, and confidence. Sustained deposit growth across Arizona reflects the success of the credit union’s integrated digital strategy and agile, data-driven approach.
Looking ahead, OneAZ is exploring upgrading from MeridianLink Portal to MeridianLink® Access, leveraging its customizable features to deliver greater personalization and deeper member engagement.
