Customer Success Story
Axos Bank’s Journey to Smarter, Scalable Mobile-First Banking
How a Unified Lending and Deposit Platform Drove Growth and a Seamless Experience
Headquarters: San Diego, CA
The Challenge
Fragmented Lending and Deposit Systems
Axos Bank is a U.S.-based digital-first financial institution offering a full suite of online banking solutions, without any physical branches. Axos faced a fragmented lending and deposit ecosystem, with separate systems for direct, indirect, and small business accounts. This siloed structure led to operational inefficiencies, duplicated underwriting, and complex customer management across product lines. As a mobile-first bank, every vendor solution needed to integrate seamlessly with its proprietary digital platform, ensuring a superior customer experience. Simultaneously, rapid growth in small business banking demanded a solution capable of processing tens of thousands of applications monthly without compromising speed or accuracy.
The Solution
MeridianLink DecisionLender, MeridianLink Opening, MeridianLink Consulting
Axos Bank implemented MeridianLink® DecisionLender® and MeridianLink® Opening to unify its lending and deposit operations under a single, streamlined platform. With MeridianLink® Consulting’s custom scoring and Admin Pro services, Axos optimized decisioning, enhanced operational efficiency, and enabled rapid, scalable deployment—all while maintaining a seamless digital experience for customers.
Why Axos Bank Selected MeridianLink
Increased auto-decisioning approvals from 40% to 50% with a path to 80%.
Seamlessly processed 30,000+ small business account applications monthly.
Reduced internal complexity with a single origination system across channels.
The Results
Unified, Automated, and Scalable Banking
With MeridianLink, Axos Bank consolidated direct and indirect lending into a single “universal origination system,” centralizing underwriting, increasing efficiency, reducing complexity, and boosting productivity. Using DecisionLender’s intelligent automation and decisioning, Axos integrated a custom scoring model to drive credit and pricing decisions. Dynamic pricing improved accuracy and speed, while ongoing refinement of auto-decisioning rules raised approval rates from 40% to 50%.
As a mobile-first institution, Axos required all systems to integrate with its proprietary interface. MeridianLink’s flexible back-end workflows ensured a consistent, digital-first customer experience, while AdminPro accelerated deployment, reduced errors, and eliminated the need for an internal support team through expert configuration and optimized daily operations. On the deposit side, MeridianLink Opening enabled the bank to process around 30,000 applications per month while maintaining a unified view of customer accounts across personal and business banking.
