Customer Success Story

AI-Powered Loan Origination Enhances Efficiency and Financial Inclusion

HOW INROADS CREDIT UNION INCREASED AUTOMATION BY ABOUT 50%


Headquarters: St. Helens, Oregon
Branch locations: 3
Members: 16,730+
Managed Assets: $355M+


The Challenge

AUTOMATING LOAN UNDERWRITING AND ENHANCING MEMBER EXPERIENCE

InRoads Credit Union (InRoads CU) serves members across Oregon, providing innovative financial solutions to make their lives easier.

Before partnering with MeridianLink, InRoads CU faced significant challenges in its loan origination system (LOS). The credit union lacked an online application and relied on a phone company to take applications after hours, which was inefficient and cumbersome. InRoads CU needed a solution that would streamline its processes, automate loan underwriting, and provide a seamless digital experience for both members and staff.

With the ease of the MeridianLink’s system – having the online application and the in-branch application – it’s all so seamless. Everything is plugged in and works together.

Katie Woodall

Chief Retail Officer  


The Solution

MeridianLink Consumer
MeridianLink Marketplace

InRoads CU selected MeridianLink® Consumer and tapped into MeridianLink Marketplace to integrate the loan origination experience with Scienaptic’s AI-powered platform. With a comprehensive LOS from MeridianLink and pre-integrated AI decisioning from Scienaptic, the credit union was ready to process applications with greater speed and accuracy.

Why InRoads Credit Union Selected MeridianLink Consumer

Dramatically increased automated credit approvals by more than 20%, allowing more members to access credit.

Boosted automation by 30-50%, streamlining the processing of large volumes of
applications and enhancing underwriting efficiency with less manual effort.

Crafted a highly personalized member experience aligned with members’ needs and geared toward
fostering long-term relationships.


The Results

INCREASED AUTOMATION, APPROVALS, AND SATISFACTION

InRoads CU harnessed the power of MeridianLink Consumer and Scienaptic’s AI platform to boost operational efficiency, speed up application handling, and improve member convenience, all while promoting financial inclusivity.

The new system automated loan underwriting and increased credit approvals, allowing the credit union to process a higher volume of applications with minimal manual effort. This automation not only streamlined workflows but also freed up staff time, enabling them to concentrate on complex tasks and more meaningful member interactions.

Members also experienced a faster application process, with many receiving instant decisions thanks to the AI-powered underwriting. This increased speed and convenience strengthened member trust and satisfaction. Scienaptic’s enhanced risk assessment capabilities enabled the credit union to make fair and informed decisions, increasing its ability to build relationships with underserved members. This comprehensive approach not only improved regulatory compliance but also supported the credit union’s mission of financial inclusivity.

InRoads Credit Union
Achieved Impressive Results With MeridianLink