Customer Success Story
QNBT achieves 40% greater efficiency across mortgage operations
How QNBT went live with MeridianLink Mortgage in less than 90 days and increased lending capacity
Headquarters: Louisville, GA
Branch locations: 27
Managed assets: $2.2 Billion
The challenge
Moving to mortgage technology built for speed and scale
Queensborough National Bank and Trust (QNBT) has spent more than a century building its business on uncomplicated banking. When Kevin McDougal joined to lead the mortgage division, he brought his full team with him: originators, underwriters, processors, closers, and post-closers. Together, they saw an opportunity to modernize the mortgage operation and give the team a more efficient way to work.
The division was running on OpenClose, but navigating between screens and locating information often took more time than it should. With growth on the horizon, QNBT needed a mortgage lending platform that could help its team move faster, simplify day-to-day processes, and scale efficiently
The solution
The solution: MeridianLink Mortgage
QNBT chose MeridianLink® Mortgage to combine greater automation with the flexibility to adapt and scale. The team was already using the PriceMyLoan® tool through OpenClose, creating a natural path to expand its use of MeridianLink technology across the mortgage process.
Why QNBT selected MeridianLink Mortgage
40% greater operational efficiency, helping QNBT close more loans faster while delivering a better borrower experience.
9 pricing scenarios ran in ~2 minutes, down from up to two hours, giving the team the speed and flexibility to price loans faster.
90-day implementation, getting QNBT’s team up and running quickly with a platform built to support growth.
The results
More loans without more overhead
QNBT was up and running on MeridianLink Mortgage in less than 90 days—an experience that exceeded expectations. As McDougal put it, “People in the industry have been really shocked about how well the transition went.”
Loan volume has increased by roughly $1 million every month this year, with June marking the bank’s strongest month, and its fewest operational challenges since the new mortgage team came together. Instead of adding operations staff to keep pace, QNBT is directing its hiring toward loan officers and sales capacity.
Borrowers are seeing the benefits, too. Loan officers can now build multiple pricing scenarios in minutes, giving them the speed to answer questions and keep conversations moving in real time. The bank is also extending that connected experience, recently selecting a CRM provider based on its ability to integrate with MeridianLink Mortgage, with verification services next on the integration roadmap.
