We're here to help! Please click the + sign to expand and read each answer to our frequently asked questions below. If you can't find the answer to your question, please email firstname.lastname@example.org and our team will follow up soon.
We are utilizing the webcast format within Gotowebinar as the platform for the Virtual User Forum. You are able to join from the browser app or mobile app. You can only join using computer audio (VoIP) and will be muted at all times.
Due to our company's policies, we require that you register using a business email. Please make sure that you are signing up with a business email and not a free email, such as Gmail, Yahoo, etc.
We highly recommend that in every email confirmation that you receive for each session that you registered for, click the appropriate calendar link, located next to Add to Calendar. You will also receive an email reminder one hour prior to each session that you signed up for.
Yes. You are able to use a mobile phone or tablet to attend the event, and there will be a unique URL located on your confirmation email for the specific session(s) that you registered for. Click the link to join the webinar session at the specified time and date. We will also send a reminder email that will be sent one hour prior to each session that you sign up for.
We recommend to click check system requirements on your confirmation email to avoid any connection issues using GoToWebinar. Make sure you are meeting the minimum requirements so you can attend a webinar using a compatible device.
Google Chrome (most recent 2 versions)
Mozilla Firefox (most recent 2 versions)
Apple Safari (most recent 2 versions)
Microsoft Edge (most recent 2 versions)
Computer: 1 Mbps or better (broadband recommended)
Mobile device: 3G or better (WIFI recommended for VoIP audio)
GoToWebinar mobile app
2GB of RAM (minimum), 4GB or more of RAM (recommended)
iPhone 4S or newer
iPad 2 or newer
Yes! During each session, you are welcome to type in questions in the questions box located on the right panel within Gotowebinar. Our presenter(s) and/or moderator will be available to either respond to your question privately or respond to your question(s) during LIVE Q&A which occurs towards the end of each session for approximately 10-15 minutes.
Yes! There are four opportunities to attend Account Manager breakout sessions during the event. The topics will discuss what we learned about the digital account opening and lending journey in the last year, what was gleaned during the recovery period, and emerging trends in the digital lending and account opening space. Details and directions to register for these exclusive sessions will come from your Account Manager.
Yes! We have a virtual cooking demonstration, a mixology class, and general trivia games during the event. You must register separately for each session.
Tuesday, May 11
2:00pm PDT - Session 11: Virtual Reception Part 1: Cooking Demonstration
5:00pm PDT - Session 21: Virtual Reception Part 2: Mixology Class
Wednesday, May 12
2:00pm PDT - Session 43: Trivia Competition Part 1
5:00pm PDT - Session 56: Trivia Competition Part 2
Please email email@example.com and our team will follow up with you as soon as they can to provide support.