ReferencePro was created for background screening firms and employers that need a workforce to deliver precise, consistent and timely results every business day across every time zone on Earth.
Quality To ensure we deliver, we uphold these quality standards among others:
Security Protecting the data entrusted to us is highest infrastructure priority.
ReferencePro has possibly the most articulate set of domestic and international work rules in the industry however that doesn’t mean we are rigid. We understand the goal is to complete verifications and references.
The cornerstone of our approach is called EVP+3 which means we must first Establish the Verifying Party (EVP) before we consider any further attempts as “solid” attempts. After EVP we make, at a minimum, three solid attempts – one per day for three sequential business days. Individualized customer rules may alter the number of attempts we make.
To discuss your specific requirements please call us now at 866-647-5564, and for a complete set of our work rules please email us: firstname.lastname@example.org
Every manager at ReferencePro is responsible for and available to provide customer service. In addition, we have a full time customer service representative who monitors and responds to email and voicemail messages with the goal of replying in one-hour or less.
When issues arise, we work to resolve them from the moment we become aware of them until they are resolved. No excuses. Just action.