Digital Journey Assessment

For Account & Lending Origination

Instructions

Click the Current Digital Strategy Status column under the heading that best describes your current progress incorporating that specific digital capability into your FIs total overall digital account opening/lending strategy. 

Strong represents 5 pointsGood represents 3Fair represents 1Weak represents 0. When finished, and after you click “Submit,” your personalized Digital Account Opening/Lending Strategy score will be displayed. You’ll also be provided with informative next steps. 

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Digital Capability
What is it?
Why is it important?
Current Digital Strategy Status

Strong

We have already incorporated(5 Points)

Good

Our implementation is underway(3 Points)

Fair

Just in our planning stage(1 Point)

Weak

Not currently in our strategy(0 Point)

Digital Capability

Mobile-First Application

What is it?

Single responsive website built for phone, tablet, laptop/desktop, easy access when in-branch unavailable.

Why is it important?

Over 80% of all online applications are originated on mobile devices

Digital Capability

Universal Application Portal

What is it?

Ease of use and familiarity for customers. Flexibility and control for the institution via web-based management. Promotes cross-selling across product lines.

Why is it important?

Simple single platform experience for all customers and products, easily managed by the institution in real time without engaging provider, incurring expense, or delays

Digital Capability

Omni-Channel Application

What is it?

Multiple entry points for customers/members - home, on mobile, in-branch, at events, at a business, QR codes on mailers, in a call center.

Why is it important?

The Point-of-Sale is everywhere, anytime

Digital Capability

Digital Customer Service

What is it?

Online text and voice chat, live and AI-driven assistance

Why is it important?

Instant customer response in any channel

Digital Capability

Any Account Type

What is it?

Engage and capture ALL customer types in minutes, 24/7/365.

Why is it important?

Offer and onboard personal, business, HSA, DDA, CD, savings, money markets, trusts, and IRAs

Digital Capability

Any Loan Type

What is it?

Engage, approve, and fund in minutes, 24/7/365.

Why is it important?

Offer and close personal, business, direct, indirect, mortgage, secured, unsecured, HELOC, credit card, and other loan types

Digital Capability

Automated Indirect Lending

What is it?

Make it easy to digitally engage dealers and merchants, capture more market share with instant approvals.

Why is it important?

Offer and instantly approve auto, power sports and retail POSfinancing

Digital Capability

Lead-Generation Integration

What is it?

Leverage 3rd party services to drive digital traffic. Promote non-branch options when branch traffic is reduced.

Why is it important?

Expand institutions’ digital presence and market coverage

Digital Capability

Account and Loan Origination from OnlineBanking

What is it?

Increase customer profitability, security, and ease of use by leveraging online banking infrastructure.

Why is it important?

Engage current customers using existing, familiar digital channel from in front of and behind the pin

Digital Capability

Automated Form Pre-Fill

What is it?

Scan driver’s license, use a cellular database, or pull from core to pre-populate forms with data from trusted sources.

Why is it important?

Save customer time, increase data accuracy

Digital Capability

Automated Text and E-mail Messaging

What is it?

Instantly connect with customers for questions, updates, exceptions. Reduce branch visits and call-center traffic.

Why is it important?

Real-time and secure digital customer interaction

Digital Capability

Automated Decisioning

What is it?

Automatically approve accounts and loans instantly, in-session. Remotely administer scoring and workflows.

Why is it important?

Digital customers demand real-time decisions or they’ll shop elsewhere

Digital Capability

Real-time ID and Fraud Checks

What is it?

Digital data acquisition, crossreference, and validation from any number of online services.

Why is it important?

Multi-level, multi-factor security

Digital Capability

Automated Cross-Sell

What is it?

Leverage data and engagement in real-time to expand customer relationships and profitability.

Why is it important?

Offer and close multiple loan and deposit products with a single application

Digital Capability

Real-time Data Service Integration

What is it?

Broad and deep network of connected services provides everything institutions need to safely acquire new customers.

Why is it important?

Leverage hundreds of data services for instant, automated processing in all stages of account and loan lifecycles

Digital Capability

Automated Document Upload

What is it?

Customers upload documents using mobile device camera or stored documents. Automatically classified and attached.

Why is it important?

Digital capture of any required customer documents

Digital Capability

Automated and Dynamic Workflow and Rules

What is it?

Flexible process automation to improve staff efficiency, turn times, increase productivity and capture rates, eliminate bottlenecks, manage remotely.

Why is it important?

Instantly manage exceptions, escalations, and customer interaction

Digital Capability

Advanced Decisioning

What is it?

Data, reporting, and modeling to monitor performance and improve processes

Why is it important?

Automated analytics and intelligence to maximize profits and minimize risk

Digital Capability

Automated Collateral Valuation

What is it?

Enables automated underwriting and valuation-based loan offers for auto and power sports lending.

Why is it important?

Real-time valuation data acquisition

Digital Capability

Automated Electronic Documents

What is it?

Leverage existing compliant document libraries and dynamic document services.

Why is it important?

Real-time compliant document generation and presentation

Digital Capability

Electronic Signatures

What is it?

In conjunction with electronic documents, eliminates paper, processing delays, and reduces in-person contact.

Why is it important?

Immediately accept terms, sign all required documents at any point of sale

Digital Capability

Automated Funding

What is it?

Quickly fund via ACH, GL, account transfer and other electronic methods to increase customer and dealer satisfaction

Why is it important?

Digitally deliver loan proceeds to direct or indirect payees

Digital Capability

Automated Onboard toCore, Online Banking, and Document Storage

What is it?

Quickly move data and documents to core banking systems and online/home banking to immediately engage customers

Why is it important?

Instant customer and institution access to newly generated accounts and loans

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