MortgageSAT® is the mortgage industry’s leading customer experience program, with the industry-largest National Benchmark of 250K+ respondents annually. A joint offering of STRATMOR Group and CFI Group, MortgageSAT® is much more than a survey; it’s a powerful management tool that provides specific guidance (NPS drivers), engaging coaching tools (scorecards), and compelling marketing tools (testimonial pages and auto-sharing) that reinforce a culture of borrower delight that will have every employee championing the customer experience. Visibility is key to change and MortgageSAT® gives lenders deep insights in to the borrower experience. The benchmark allows lenders to compare with peers, set challenging goals and prioritize areas of focus. And social media tools help lenders attract and retain the best LOs by assisting promotion and growth of their brand.