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Software Support

You enjoy problem solving and find helping others rewarding. You remotely support our clients with system setup, configuration, training and troubleshooting, and our clients love your patience and positive attitude.  While you’re a self-directed individual capable of working with minimal supervision, you also work productively in a collaborative team environment.  Your ability to think logically and express yourself concisely, along with your coachable nature and willingness to continually learn, make for a winning combination in this role.

ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provide various forms of support to clients, including system setup or configuration, training, and troubleshooting.
  • Build and maintain excellent customer service relationships with existing clients through daily customer interaction.
  • Assist Sales with prospective clients.
  • Identify areas of improvement, and contribute to product development through monitoring, testing, and documenting product features and upgrades.
QUALIFICATIONS
  • Associate Degree (AA/AS) from an accredited college/university in any field with GPA 3.0.
  • Good written and oral communication skills.
  • Detail-oriented with strong problem solving skills.
  • Desire to help others with technical/software and other customer service issues.
  • Ability to self-learn new and complex computer system applications.
  • Type at 40+ wpm. (Measure yours at http://www.calculatorcat.com/typing_test/ or http://10fastfingers.com/typing-test/english)

To apply for this position, email your resume and cover letter to career2@meridianlink.com and include the position title in the subject line.

 

MeridianLink is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability or any other characteristic protected by applicable law.

MeridianLink runs a comprehensive background and credit check as part of our offer process.