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Today’s financial institutions are increasingly open to the adoption of digital technologies to enhance the customer experience. A good example of this is QR Codes. A number of banks and credit unions have started using QR codes to provide consumers with a new way to make payments. This innovation should be applauded, but also qualified; there may be some additional ways in which financial institutions could be making use of QR codes, including for marketing. Right now, these additional applications are largely being neglected.

The banking industry is ever in flux… and as we settle into a new year, one of the big priorities that many institutions are facing is an adjustment to the increased prominence of digital banking.

Credit unions require constant vigilance against disparate lending practices. Specifically, there is a need to ensure that different members are given fair and equal treatment through all lending services. This goal is simple in theory but sometimes challenging in practice; to that end, MeridianLink recently hosted a webinar, providing our credit union and banking clients with digital banking tips and best practices for avoiding disparate impact in indirect lending.

The digital consumer experience has grown tremendously in the past five years. Consumers can accomplish many essential tasks from the comfort of their homes, using a mobile device or computer. Additionally, remote career opportunities are becoming more and more prevalent, healthcare organizations are adopting online doctor visits, and just about any cuisine can be delivered to your home with a few clicks. Although not all industries are growing at the same pace, these convenient experiences leave consumers with a much higher expectation for any digital experience. These expectations, of course, include the online deposit account application, especially for the younger tech born and bred generation.

Our most recent webinar featuring Jim Marous, Owner and Publisher of the Digital Banking Report and Co-Publisher of The Financial Brand and MeridianLink Sales Engineer, Jerod Nace, covered best practices to help banks and credit unions compete with digital lending leaders.

Social media is a very powerful tool for many different reasons. Those who do not understand it can fall in the trap of deeming it as a non-legitimate form of communication and marketing and miss out on a wide array of benefits. According to Oberlo, there are about 3.2 billion social media users, 68% of which are Facebook users (Oberlo).   

As a millennial, I’ve spent a big portion of adult life with technology that allows me to do, surprisingly, a lot from the comfort of my couch, with my iPhone in hand. It’s fascinating to see how many staple processes in our culture have been completely flipped upside down as a result of technological advances.

Did you catch our digital lending webinar last week with special guest Jim Marous from the Digital Banking Report? Don’t worry if you missed the webinar, you can request a link to the recording by clicking the button below. Even though Jim also spoke at our recent User Forum this spring, this webinar’s focus took things a step further as Jim outlined results of his 2019 Digital Lending Survey and content from his recently published 2019 Digital Lending Review. Following his presentation, Jim fielded a few questions from attendees, so we thought we’d share them here since his responses tie so closely to the evolving digitalization discussion so many financial institutions are having today. Here are some of the questions and Jim’s thoughts:

It’s been a few weeks since we’ve focused on digital lending best practices, but it continues to be such a hot topic these days. Here’s a link to where we left off in case you wanted to check it out. Moving forward, here are three more key considerations every financial institution’s loan origination system must incorporate to maximize success in the digital segment:

Records are made to be broken, and we are seeing a lot of MeridianLink’s previous records being broken left and right. Since the User Forum held earlier this month that shattered the prior attendance record with more than 700 people joining us to learn more about how we can connect them to better, interest in our products and services has also never been higher.