BLOG:

Summary   The landscape has changed dramatically for lenders in the past months. It is important for financial institutions to examine the data that is available to help pivot priorities as we enter the second half of 2020. This blog examines the projected delinquency rates and the following items financial institutions should be doing to prepare:  Study the industry data and apply it to your specific organization in order to pivot priorities to meet the needs of your community.   Educate your staff on safety, options for borrowers that are struggling, and resources on how to have sensitive crucial conversations.   Fine-tune the collections process as delinquencies are projected to double that of 2019 (CUNA).  Learn more about what your financial institution can do at this time.  

Summary   The COVID-19 pandemic has changed virtually everything about the way we live our lives. With many states being under a shelter in place order for almost two months, unemployment has skyrocketed. This blog examines the potential financial ramifications and how that will cause an increase in delinquencies. This blog covers:   The state of unemployment and projects the possible peak.   The current state of consumer debt and what lenders need to keep an eye out for.   How to prepare by implementing proper collections processes.  

  One of the major concerns collections managers are facing right now is keeping up with rising delinquency rates. Banks and credit unions can empower their collections teams by providing them with robust software solutions, such as those offered by MeridianLink.   But how can you ensure you have software that makes your team as effective and as efficient as possible? Here are some core components to look for: Automated workflow Seamless integrations Easy-to-navigate user experience The ability to make custom queues Web-based application Learn more about the keys to effective debt collection software.

The banking industry is ever in flux… and as we settle into a new year, one of the big priorities that many institutions are facing is an adjustment to the increased prominence of digital banking.

Collections compliance could be in for some big changes in the near future. So that’s why we recently hosted a webinar to discuss how a proposed rule change to the Fair Debt Collection Practices Act and how it might affect collections technology and processes, if passed. In case you’re unfamiliar with the FDCPA, it is a federal law that governs debt collection practices. The FDCPA prohibits debt collection companies from using abusive, unfair or deceptive practices to collect debts. The presentation was very informative, but we also fielded questions from attendees near the end of the webinar. Here are just a few of the questions that were addressed:

Records are made to be broken, and we are seeing a lot of MeridianLink’s previous records being broken left and right. Since the User Forum held earlier this month that shattered the prior attendance record with more than 700 people joining us to learn more about how we can connect them to better, interest in our products and services has also never been higher.

We would like to thank everyone who joined us last week in Huntington Beach for the MeridianLink 2019 User Forum. Besides the record attendance and all of the buzz surrounding all of the latest developments regarding our products and services, we picked the Forum as the perfect place to unveil our new logo and branding.

Collections will never be the same.  XpressCollect debt collection software, the latest addition to MeridianLink’s market-leading suite of products, has quickly been recognized as one of the most powerful and innovative collections tools. With its robust and intuitive platform, XpressCollect maximizes efficiency and minimizes costs. The web-based platform provides unmatched benefits that start with a sleek user interface that delivers the ultimate user experience. XpressCollect not only replaces tedious workflows of the past with increased automation, sophisticated analytics and easy-to-use functionality, it also evolves with your financial institution’s operations and goals. As you may know, we hosted an introductory webinar yesterday to provide more information about XpressCollect and its benefits. In case you missed it, you can request the recording link below. Here’s some of the Q&A following the presentation and demo to give you some more insight on how XpressCollect works: