With operations becoming increasingly inefficient
because of their complicated credit reporting system,
Farwest decided to switch to Meridianlink's MCL
Sytem. One year later, Far West President Barton
Talyer happily notes, "People love the system.
Referral rates have gone up and for once, I can
be selective about the customers I bring on."
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The complexity of the credit reporting system they
were using was taking a toll on their maintenance
and technical support expenditures. Meridianlink's
centralized, Web-based MCL system virtually eliminated
their system maintenance costs--and headaches. In
just fourteen months of use Credit Service Company
increased their credit report volumes by 30%. Customer
base has grown 18%, and referral rates have doubled.
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Although their existing software providers had
told them a Web-based system was underway, Credit
Plus decided after several months that opportunity
costs were mounting and decided to switch to Meridianlink's
MCL system. Two weeks later, Credit Plus began
migrating existing customers and attracting new
ones. Technical support call volume was drastically
reduced . allowing Credit Plus to focus their
resources on growing their business; their revenues
doubled in just one year of use.
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